Privacy Policy – Updated 1/02/2019

DRAWP ON-DEMAND LOGISTICS PRIVACY POLICY

 

At Drawp, your privacy is important to us. In this Privacy Policy, we tell you what information we collect, share with others, and how we use it.

 

Scope of this Privacy Policy

Drawp (“Drawp,” “we,” “our,” and/or “us”) values the privacy of individuals who use our website and mobile apps (collectively, our “Platform”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from Drawp’s users (“Users”). It applies to businesses delivering goods through our platform (“Merchants”), individuals/businesses receiving the goods (“Customers”), individuals who deliver products from Merchants to Customers through our Platform (“Couriers”), anyone who signs up to become a Courier (“Prospective Couriers”) and other partners who use our Platform to facilitate delivery of products (“Partners”). By using the Platform, you agree to the Privacy Policy and any future amendments and additions. Your use of our Platform is also subject to our Terms of Service.

 

  1. INFORMATION YOU PROVIDE DIRECTLY TO US

 

1.1. Information Provided by Merchants

 

Sign Up and Profile Information: When you sign up and/or place an order through Drawp as a Merchant, you provide us with information, including, but not limited to your name, email address, password, registered address, phone number, product information, including product details and price. After registration, Merchants can add multiple delivery addresses to their profile. You may be required to provide us with a photograph.

 

Payment Information: When you add a payment card to your Drawp account, a third-party payments service provider receives your card information. We do not store full payment card information on our servers.

 

1.2. Information Provided by Prospective and Active Couriers

 

Sign Up and Profile Information: When you sign up to become a Courier, you provide us certain information, including, but not limited to your legal name, date of birth, email address, physical address, phone number, photo, driver’s license information, vehicle information, and car insurance information. We may also collect information from you after sign up as is necessary to effectively operate the Platform.

 

Payment Information: We receive Couriers’ bank account and tax information to provide payment and for tax reporting purposes.

 

1.3. Information Provided by All Users

 

Communications: If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support team, we will receive your name, email address, and the contents of any message or attachments that you may send to us, as well as any other information you choose to provide.

 

  1. OTHER INFORMATION WE COLLECT THROUGH YOUR USE OF THE PLATFORM

 

Location and Sensor Information: We receive a Merchant’s location information when using the Drawp app, including when the app is in use in the foreground or background. We may continuously collect location information and other motion-generated or orientation-generated mobile sensor data from Couriers and Prospective Couriers when the Drawp app is in use in the foreground or background in order to personalize the app experience, assist in finding available markets and/or available delivery opportunities, offer delivery incentives, track the progress and completion of deliveries, and other similar purposes. We also use this information for analytics purposes. For information on your choices for sharing location information, please consult Section 7 on Your Choices.

 

Referrals: You may be able to refer Drawp to friends and other contacts. To help you do this, we may request and you can grant us access to your mobile device address book. You can then direct us to send referral text messages or referral emails to contacts you select in your address book. We will use the data from your address book only to process your referral. By sending a referral, you also consent to Drawp sending your public profile image to the contacts you select to receive a referral link.

 

Device Information: We receive information from Users’ devices, including IP address, web browser type, mobile operating system version, unique device identifiers, phone carrier and manufacturer.

 

Transactional Information: We automatically receive about your interactions with our Platform, such as the amount charged, date and time, distance travelled, promotion code referral information, services requested or provided, and transaction details to help us understand how you use our Platform as well as help us improve our Platform.

 

User Feedback: Merchants and Couriers may be able to rate and review each other at the end of every delivery. Merchants may be able to see a Courier’s aggregate ratings during a delivery. After a delivery, we may share feedback or comments that Merchants provide with Couriers, but we will not identify the Merchant. We may also share with Couriers their aggregate ratings. Merchants may also provide us information and feedback related to your experience on the Platform, including, but not limited to service reviews and ratings.

 

Information from Cookies and Similar Technologies: We and our service providers collect information through the use of “cookies” and similar technologies to understand how you navigate through and interact with our Platform, for authentication purposes, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use our Platform. We also use cookies for data analytics purposes, including from Google Analytics. You can find more information on how Google uses data from these cookies at google.com/policies/privacy/partners. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on. You should consult your web browser to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of our Platform.

 

  1. INFORMATION WE RECEIVE FROM THIRD PARTIES

 

3.1. Information We Receive About Merchants

 

Merchants: If you ship an item through our Platform, we receive certain information including your name, phone number, the product to be delivered, and the delivery location.

 

3.2. Information From Affiliates and Non-Affiliated Third Parties

 

We may collect information about you or others through Drawp affiliates or through non-affiliated third parties. For example, you may be able to access the Platform through a social networking account, such as Facebook. If you access the Platform through your Facebook account, you may allow us to have access to certain information in your Facebook profile. This may include your name, profile picture, gender, networks, and/or email address and other information you allow to be imported from Facebook, which is controlled in your Facebook privacy settings.

 

Social networking sites, such as Facebook, have their own policies for handling your information. For a description of how these sites may use and disclose your information, including any information you make public, please consult the sites’ privacy policies. We have no control over how any third-party site uses or discloses the personal information it collects about you.

 

We may also collect information about you or others through non-affiliated third parties.We may combine information that we collect from you through the Platform with information that we obtain from such affiliated and non-affiliated third parties and information derived from any other products or services we provide.

 

  1. HOW WE USE INFORMATION WE COLLECT

 

4.1. Uses of Information Collected from All Users

 

We may use the information we collect from all Users to:

 

  1. Provide, improve, expand, and promote our Platform and other services;
  2. Analyze how you use our Platform;
  3. Communicate with you, either directly or through one of our service providers, including for marketing and promotional purposes;
  4. Facilitate transactions, deliveries, and payments;
  5. Respond to customer support questions or your requests;
  6. Conduct research;
  7. Find and prevent fraud;
  8. Resolve disputes, to protect ourselves and other Users, and to enforce any legal terms that govern your use of the Platform; and
  9. Respond to any issues that may arise during deliveries.

 

We may aggregate and/or de-identify information collected through the Platform. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.

 

4.2. Additional Uses of Prospective and Active Courier Information

 

Additionally, we use information from Prospective and active Couriers for the following purposes related to the Platform: (1) determining whether to grant a Prospective Courier access to receive delivery opportunities through our Platform, and (2) sending emails and text messages to Prospective and active Couriers regarding their Drawp sign up, available deliveries, incentives and other opportunities, and additional information about our Platform.

 

4.3. Additional Uses of Merchant Information

 

Additionally, we use the information we collect from Merchants to notify you about orders, deliveries, and returns, and for other administrative and marketing purposes, including via text message, push notifications, phone calls, and emails.

 

  1. HOW DRAWP SHARES INFORMATION IT COLLECTS FROM USERS

 

5.1. Sharing between Merchants and Couriers

 

When Couriers are offered delivery opportunities, they may be able to see the Merchant’s delivery location. Once a Courier accepts a delivery request from a Merchant, the Merchant can see the Courier’s first name and last initial and the Courier can see the Merchant’s first name and last initial. A Merchant is also able to see a Courier’s photo, aggregate rating, and other information to identify the Courier, including, but not limited to the Courier’s license plate, and color, make, and model of vehicle. During a delivery, the Merchant in some instances is able to see the Courier’s real-time location, and the Courier may be able to see the Merchant’s delivery address and/or real-time location. During a delivery, Merchants and Couriers are able to call and text each other. As described above, Merchants are able to see a Courier’s aggregate ratings during a delivery. After a delivery, we may share feedback or comments that a Merchant provides with a Courier, but we will not identify the Merchant. We may also share with Couriers their aggregate ratings.

 

5.2. Service Providers

We share your information with service providers that perform services on our behalf, including all of the uses described in Section 4 above.

 

5.3. Other Sharing

 

We may share your information with third parties in the following cases:

 

  1. Where disclosure is required or appropriate in order to comply with laws, regulations, legal process, or a governmental request;
  2. With law enforcement officials, government authorities, or third parties, if we think doing so is necessary to protect the rights, property, or safety of Drawp, our Users, or the public;
  3. To protect the security or integrity of our Platform;
  4. To enforce our agreements, policies, and Terms of Service;
  5. To respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person;
  6. To investigate and defend ourselves or others against any third-party claims or allegations;
  7. To provide information about the use of our Platform to Couriers, Merchants, Partners, or potential business partners in aggregated or de-identified form that cannot reasonably be used to identify you;
  8. While negotiating or in relation to a business transaction, such as a merger, sale of assets, or bankruptcy, and;
  9. When you share certain information related to orders with other Users or non-Users, including, but not limited to the estimated time of delivery and progress of such Order.

 

  1. YOUR CHOICES

 

In addition to other choices described in this Privacy Policy and in the Platform, you have other choices regarding your information:

 

Profile Information: You can update your profile information through your profile settings. If you need to change the email address associated with your account, please contact us via our Help Center.

 

Location Information: While you can prevent your device from sharing location information at any time through your device’s operating system settings, Merchant and Courier location is core to our Platform and without it, you may not be able to successfully use our Platform.

 

Email Subscriptions: You can always unsubscribe from our promotional emails and newsletters via the link provided in the emails. Even if you opt out from receiving promotional messages from us, you will continue to receive administrative messages from us.

 

Account Deletion: If you would like to delete your Drawp account, please contact us through our Help Center with your request. If you choose to delete your account, we will delete it for you, but may retain your account information to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law and/or regulations.

 

  1. THIRD-PARTY LINKS

 

Our Platform may contain links to other websites, products, or services that we do not have control over. Please be aware that we are not responsible for the privacy practices of such third parties. We encourage you to read their privacy policies before giving them your information.

 

  1. DATA SECURITY

 

We are committed to protecting your information. Even though we take precautions to protect Users’ data, no security measures can be 100% secure, and we cannot guarantee the security of Users’ data.

 

  1. CHILDREN’S PRIVACY

Drawp is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe that a child under the age of 13 has given us personal information, please contact us via our Help Center.

 

  1. CONSENT TO TRANSFER

 

Our computer systems are currently based in Nigeria, so your personal data will be processed by us in Nigeria, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. If you create an account with the Platform as a visitor from outside Nigeria, by using the Platform, you agree to this Privacy Policy and you consent to the transfer of all such information to Nigeria, which may not offer a level of protection equivalent to that required in certain other countries, and to the processing of that information as described in this Privacy Policy.

 

  1. CHANGES TO OUR PRIVACY POLICY

 

We may make changes to this Privacy Policy from time to time. If we make any changes, we will notify you by revising the “Last Updated” date at the top of this Privacy Policy. If we make any material changes, we will let you know through the Platform, by email, or other communication. We encourage Users to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the Platform, you are agreeing to this Privacy Policy and any updates we make to it.

 

  1. CONTACT INFORMATION

 

Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your choices regarding your information by contacting us at our Help Center.